Safeguarding at Arbour Healthcare Group
At Arbour Healthcare Group, the safety and wellbeing of children, young people, and adults at risk is at the heart of everything we do.
We are committed to creating and maintaining an environment where everyone feels safe, respected, and protected from harm. Safeguarding is everyone’s responsibility - whether you’re a team member, external professional, or member of the public - and we take every concern seriously.
What is a Safeguarding Concern?
A safeguarding referral is the process of reporting a concern about the safety or wellbeing of a child, young person, or adult who may be at risk of abuse, neglect, exploitation, or harm.
Concerns may include (but are not limited to):
- Physical, emotional or sexual abuse
- Neglect or self-neglect
- Bullying, harassment or discrimination
- Concerns about mental capacity or mental health
- Exposure to unsafe or harmful environments
- Signs of grooming or exploitation including criminal or sexual exploitation.
If you believe someone is at immediate risk of harm, you must contact emergency services by dialling 999.
How to Make a Referral
If you have a safeguarding concern relating to someone within Arbour Healthcare Group, you can report it directly to us using the form below. All information will be handled confidentially and in line with our Safeguarding Policy and Data Protection Legislation.
Submit a safeguarding referral using the form below.
Referral Form
Need Immediate Help?
If you're unsure whether to make a referral or need further advice, our team is ready to help. Don't hesitate to reach out.
We are here to listen and act. Every voice matters in protecting the people in our care.
Our Commitment
We follow statutory safeguarding frameworks, including comprehensive policies and procedures to ensure the highest standards of care and protection.
Working Together to Safeguard Children (HM Government)
The Children Acts of 1989 and 2004
The Care Act 2014
Care Quality Commission (CQC) Regulations
Care Inspectorate Wales (CIW) Standards
Ofsted Regulations and Social Care Common Inspection Framework
Keeping Children Safe in Education (where relevant)
Local Authority Safeguarding Partnerships and Protocols
All safeguarding concerns are reviewed by our Designated Safeguarding Officer (DSO) and senior management, in partnership with relevant safeguarding authorities where required.